Cities are busy, and residents often come across issues that need attention, from potholes and broken streetlights to missed trash pickups or noise concerns. Civita App, a 311 CRM mobile app for non-emergency services, makes it simple for residents to stay connected with their local government and report these issues without making a phone call or visiting an office.

Quick Issue Reporting in Just a Few Taps

With the Civita App, residents can report non-emergency issues directly from their phones. Whether it’s a damaged sidewalk or graffiti on a wall, reports can be submitted in real-time. Residents can add a photo, geotag the location, and describe the problem clearly. Once submitted, the report is sent to the appropriate city department.

Residents also receive updates on the issue status. This helps build trust, as residents can see that their reports are being handled. Once resolved, a confirmation is shared through the app.

Access City Information at Any Time

The app serves as a one-stop place for city-related details. From office hours to contact numbers for departments, everything is easy to find. Users can also access public documents, service guidelines, city maps, and more. This saves time for both residents and city workers by reducing phone calls or in-person visits for routine information.

Stay Updated with City Events and Calendar

Civita App includes a built-in calendar that highlights community events, council meetings, public hearings, and more. It keeps residents in the loop, whether it’s a recycling day, a town hall meeting, or a cultural festival. Events can be viewed, downloaded, or even shared through the app.

Useful Links and Forms All in One Place

Looking for a permit application or a zoning request form? Civita App makes it easy by organizing important city forms and web links in one place. Residents can download, read, and submit forms without having to search across multiple websites. This feature helps reduce confusion and supports faster communication between residents and the city.

Supporting City Workers and Departments

While Civita App makes things easier for residents, it also helps city staff stay organized. All reported issues are tracked through a backend dashboard. Departments can assign tasks, manage work orders, and close cases. Field workers can use the companion Field Services App to view assigned tasks, update statuses, and share completion photos on the go.

Building Stronger Citizen Relationships

Civita App isn’t just about reporting problems — it’s a full citizen relationship app. By making it easy to ask questions, get updates, and share concerns, the app helps residents feel more connected to their community. The optional chatbot adds another level of support by answering common questions 24/7.

Easy to Use and Simple to Set Up

The Civita App works on both iOS and Android devices. It can be linked with your city’s current website and even integrated with systems like Cityworks, Asset Essentials, ESRI, and Brightly. This allows cities to continue using their existing tools while adding a powerful citizen management feature.

Conclusion:  Managing city services doesn’t have to be complicated. Civita App's 311 CRM mobile app helps residents report issues, access services, and stay informed — all in one place. It's a smart way to build stronger connections between people and the cities they live in.