For motor carriers, brokers, and intermodal operators, UIIA (Uniform Intermodal Interchange and Facilities Access Agreement) compliance is not just a regulatory requirement — it’s a daily operational necessity. But navigating the complexities of UIIA agreements, insurance requirements, terminal access credentials, and renewals can quickly become overwhelming, especially for smaller fleets or fast-growing operations.

That’s why Nexterix goes beyond software. While its platform is built to automate and simplify compliance, it also offers something just as essential — a dedicated, knowledgeable service team that’s always ready to help.

🤝 When Technology Meets Human Expertise

At the core of Nexterix’s success is the perfect balance between intelligent automation and human support. While the platform handles most UIIA-related processes digitally — including freight dispatch software greement submission, insurance validation, and alerts — questions still arise. Carriers need more than just a portal. They need:

  • Clarification on UIIA document requirements

  • Help resolving insurance discrepancies

  • Assistance during renewal periods

  • Real-time support when access is denied at a facility

This is where Nexterix’s dedicated UIIA support team steps in — providing the guidance, clarity, and action you need, exactly when you need it.

🛠️ Services You Can Rely On

Whether you’re onboarding for the first time or managing dozens of carrier profiles, the Nexterix service team is here to support every step of your UIIA journey. Their assistance covers:

✅ 1. Onboarding & Registration Support

  • Help with setting up your UIIA profile

  • Step-by-step walkthroughs of required documents

  • Guidance on integrating insurance providers

✅ 2. Insurance Document Validation

  • Liaising with insurers to ensure COI compliance

  • Real-time notifications of coverage lapses or errors

  • Troubleshooting updates directly within your dashboard

✅ 3. Renewals & Compliance Tracking

  • Proactive alerts before critical deadlines

  • Document submission assistance for renewals

  • Continuous monitoring of IANA status

✅ 4. Facility Access Troubleshooting

  • Live response to access denials at terminals or ports

  • Verification of current UIIA status

  • Fast-track support to resolve urgent compliance issues

✅ 5. Multi-Carrier Management Assistance

For brokers or logistics providers managing dozens of carriers, Nexterix’s service team offers bulk support and centralized tracking assistance, saving time and reducing administrative burden.

🧑‍💼 Staffed by Experts Who Know UIIA Inside and Out

Nexterix’s service team isn’t a generic call center — it’s a group of UIIA specialists with deep experience in intermodal logistics, insurance requirements, and digital compliance.

When you call or message, you’ll be speaking with someone who understands:

  • UIIA agreement structures

  • IANA policies and changes

  • Equipment provider expectations

  • Insurance certificate formats and pitfalls

This ensures that your concerns are not only heard — they’re resolved efficiently and accurately.

📞 Accessible Support When You Need It Most

Things don’t always go according to plan in freight. Nexterix recognizes that problems often happen outside of traditional office hours or in high-pressure situations like a driver being denied terminal access. That’s why its service model includes:

  • Flexible response times

  • In-app messaging with real humans

  • Emergency compliance support channels

  • On-demand help articles and guides

Whether you prefer live chat, scheduled calls, or support tickets, Nexterix adapts to how your team works.

🚚 Why This Matters in the Real World

Imagine this: Your driver arrives at a port only to be denied entry due to an expired insurance certificate — something that wasn’t flagged earlier. Every minute lost is a delay in delivery, a risk to customer satisfaction, and a dent in your bottom line.

With Nexterix’s dedicated service team, you have a direct line to people who can immediately:

  • Identify the problem

  • Resolve it or escalate it

  • Update your carrier file

  • Get your driver back on the road

It’s peace of mind with real-world impact.

✅ Conclusion

In logistics, every hour counts — and every detail matters. Nexterix doesn’t just give you a platform to manage UIIA compliance; it gives you a partner who ensures you’re never navigating it alone.

With a dedicated support team that’s always just a click or call away, you can confidently handle onboarding, renewals, compliance hiccups, and last-minute surprises — knowing Nexterix has your back.

Need help with UIIA? Get answers fast. Get support that works. Get Nexterix.