For travelers flying with Brussels Airlines in The Gambia, the customer service desk at Banjul International Airport is a vital resource that ensures a smooth and hassle-free travel experience. Whether you are booking a new flight, checking in, or resolving issues with your existing reservation, the Banjul office is your reliable point of contact.

Comprehensive Services for Travelers

The Banjul customer service desk handles a wide range of services, including:

  • Flight Reservations: Assistance with booking new flights, modifying existing reservations, and selecting preferred seats.

  • Ticketing Services: Issuance of airline tickets, cancellations, and refunds handled efficiently on-site.

  • Baggage Assistance: Support with lost, delayed, or damaged luggage, helping travelers navigate Brussels Airlines’ baggage policies.

  • Check-in Support: Guidance for smooth check-in, including help with online check-in issues or airport counter procedures.

  • General Travel Inquiries: Information on flight schedules, travel requirements, visa information, and airline policies.

Location and Accessibility

The desk is conveniently located inside Banjul International Airport, making it easy for both arriving and departing passengers to access services. With friendly and trained staff, travelers can receive personalized assistance in a professional and timely manner.

Why Choose the Banjul Customer Service Desk?

Having a local office in Banjul ensures that travelers do not have to rely solely on online support or international call centers. Immediate assistance is available for any last-minute changes, travel disruptions, or questions about Brussels Airlines services. This local presence is especially helpful for passengers traveling on international routes, including flights to and from Brussels.

Contact Details

  • Address: Banjul International Airport, Yundum, The Gambia

  • Phone: +220 447 42 59 / +220 776 00 96

  • Email: service.en@brusselsairlines.com

  • Operating Hours: Monday to Sunday, 7:00 AM – 10:30 PM

Tips for Travelers

  1. Call ahead: Confirm office hours or check if your required service is available.

  2. Arrive early: For check-in or baggage assistance, reaching the desk early can save time.

  3. Keep documentation handy: Flight tickets, boarding passes, and baggage receipts help expedite service.

  4. Be aware of baggage policies: Knowing the airline’s rules helps avoid last-minute surprises.

The Brussels Airlines customer service desk in Banjul ensures passengers in The Gambia receive prompt, professional, and reliable assistance, making their journey with the airline smooth and stress-free.