Civita App offers a practical Citizen Request Management Software designed for cities that want a simple and clear way to handle non-emergency service requests. The Citizen Requests solution allows residents to submit and track requests anytime, anywhere, using their mobile devices or the city’s web portal. This approach supports faster reporting, better visibility, and improved daily operations for local governments.

Citizen Request Solution for Easy Reporting

With the Civita App, residents can report common city issues such as potholes, streetlight outages, missed trash pickup, sidewalk damage, or public property concerns. A request can be submitted within minutes by adding photos, a short description, and location details.

Once submitted, the request enters the city’s system instantly. There is no need for residents to make phone calls, send emails, or visit city offices. This makes reporting more convenient and increases public participation in keeping communities safe and well-maintained.

Request Tracking for Residents

Tracking service requests is a key part of the Civita App. After a request is submitted, residents can view its status at every stage: received, in progress, or completed. Automatic updates are shared through the app, so residents know what is happening without following up.

This level of visibility builds confidence in city services and reduces repeated calls to city departments asking for updates.

Citizen Request Management Software for City Staff

On the city side, all incoming requests are displayed in a centralized dashboard. Requests are categorized and routed to the correct department based on issue type and location. City staff can assign work orders, update progress, attach photos, and close requests from the same system.

A dedicated mobile app is also available for field staff. Work orders can be accessed on the go, status can be updated from job sites, and notes can be added in real time. This helps reduce office dependency and keeps daily tasks moving without delay.

Real-Time Notifications and Communication

Civita App supports real-time notifications for both residents and city employees. Residents receive alerts when a request is submitted, updated, or closed. City staff receive alerts when new assignments are created.

Two-way messaging is included within the platform, allowing direct communication between residents and departments. This helps avoid confusion and limits the need for repeated emails or phone calls.

Civita App Citizen Request Management Software can be configured based on the city's needs. Service categories, workflows, branding, and notification settings can be adjusted to match existing processes. This makes the solution suitable for small and mid-sized municipalities as well as growing cities.

Administrators also get access to reports and dashboards that show request volume, response time, and service trends. These insights support better planning and resource use.

Benefits of the Civita App - Citizen Requests Solution

• Simple mobile reporting for residents

• Real-time request tracking and updates

• Centralized request management for city teams

• Mobile access for field staff

• Faster response and fewer service delays

• Clear communication between residents and departments