The global healthcare BPO market is projected to reach USD 694.35 billion by 2030, up from USD 417.68 billion in 2025, growing at a CAGR of 10.7% during the forecast period. The growth of this market is primarily driven by rising cost-control pressures, transitions to ICD-10 and upcoming ICD-11 standards, expanding outsourcing in pharma and biopharma, and the shortage of skilled in-house professionals.
To know about the assumptions considered for the study download the pdf brochure
MARKET DYNAMICS
Driver: Shift to ICD-10 coding standards and upcoming ICD-11 standards
Restraint: Concerns related to losing visibility and control over the business process
Opportunity: Growing adoption of artificial intelligence-based tools for drug discovery
Challenge: Global isotope supply chain instability
Recent Developments in the Healthcare BPO Industry
Accenture Expands AI Expertise: Acquisition Enhances Behavioral Science and CRM Activation
Accenture Plc's acquisition of Health Unlimited in April marks a strategic move to expand service offerings and harness generative AI potential. This acquisition bolsters Accenture's capabilities in behavioral science, customer strategy, and CRM activation, aiming to enhance personalized healthcare solutions and operational efficiencies.
Cognizant and Microsoft Forge AI Collaboration for Enhanced Healthcare Administration
Cognizant Technology Solutions Corporation partnered with Microsoft to integrate advanced AI technologies into healthcare administration. This collaboration focuses on improving productivity and efficiency for healthcare payers and providers, prioritizing timely responses and elevating patient care through enhanced operational capabilities.
Cognizant Strengthens Partnership with Horizon Healthcare for Enhanced Service Delivery
Cognizant Technology Solutions Corporation's agreement with Horizon Healthcare Services in April underscores its commitment to optimizing healthcare operations. Cognizant will manage claims processing, provider configuration, and enrollment services for Horizon Healthcare, enhancing service delivery and operational effectiveness in the healthcare BPO sector.
